If you find yourself having to talk to an angry person at the counter or over the phone, there are a few tips you can do to help you deal with them. Angry people are usually hard to talk to, because they are frustrated and want to do something with the situation. It is much better to give them what they want, but there are times when you need to strengthen yourself, not offending them and not aggravating both of you. Here’s how to do it.

Never react to hostility. If an angry person calls you, do not shout back. It will only progress to both of you, shouting at each other or even physically hitting each other. The best way to do this is to stay calm and understand why he or she is angry, and then you can talk some sense into him or her.

The best way to deal with an angry person is to accept their feelings of anger and frustration. Understanding the reasons why they are angry, and accepting such emotions will help a lot. People usually get angry because they don’t have someone to vent their feelings out, so many people tend to be violent because they have nothing to talk about.

Drinking impairs judgement, as well as the general feelings of a person. Therefore, it is never good to argue with someone who is drunk or had too much to drink. It is much better to wait for someone to sober up before continuing to discuss their feelings.

If you find yourself in the middle of the street, where angry people are present, try to remain calm and not participate in them in any way. Do not look into their eyes and do not try to talk to them, otherwise they will become violent towards you.

If an angry person wants to get out of the situation by walking away, let them. Do not try to tempt them to fight with you or block their way, otherwise they will let you down. Try not to get in the way either.

Never try to interrupt the angry person when they are talking. When you do this, you will only heat things up even more, and you will probably be hostile towards you. Wait until the conversation ends first, then you can talk.

Do not try to solve an emotional problem with logical reasoning. If you put emotions into a logical problem, you will confuse them, and you will probably be even more disappointed. For example, if you are trying to tell someone that what they are doing is wrong, because it is not acceptable to society will only escalate his anger even more.

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